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Join the Orchestra!

We are a diverse group of people always looking to surround ourselves new talent.

  • Are you passionate...about anything?
  • If it ain't broke...can you still make it better?
  • Do you find yourself asking "why?" even though that's the way it's always been done?

Open Positions

We are a group of diverse, innovative professionals, always looking
to surround ourselves with new talents.

Data Center Support Engineer
Albany, NY

Position Overview

CTRL+V is looking for a Services Support Engineer to help support and grow our services business.  As a Services Support Engineer, you will be working directly with customers and their engineering and architecture teams to develop, propose and implement solutions.

This is a Level 2 engineering position, providing onsite technical support to our customers in a datacenter environment.

Essential Functions

  • Able to take direction, manage priorities and update site IT management as needed
  • Works independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments
  • Monitor help desk tickets, manage the reception of a ticket through to completion and signoff, and escalate calls within given time guidelines when required.
  • In-depth knowledge of datacenter server, storage, and networking equipment including: servers, storage, switches, routers, chassis and supervisors.
  • Fault diagnosis and troubleshooting to ensure effective repair of the products mentioned above
  • Deliver upgrades and conversions including replacement of component parts
  • Providing visual verifications to assist in remote troubleshooting
  • Data Center walkthrough and information gathering
  • Break/Fix, Disassembly/re-assembly, troubleshooting
  • Basic general enterprise knowledge and basic IT knowledge
  • Process paperwork relevant to customer problems/upgrades
  • Ability to work at customer sites and represent CTRL+V
  • Spoken communication skills
  • Good presentation

Qualifications and Experience

  • ‍Solid knowledge of network protocols TCP/IP, OSPF and DNS/WINS configurations
  • Relevant industry experience in a complex LAN/WAN environment, supporting Cisco/Wintel environments.
  • Knowledge and experience of VMware ESXi including installation and configuration of new hosts
  • Experience working with industry standard network protocols and configurations
  • Advanced problem determination and troubleshooting of network hardware issues and network connections
  • Ability to deliver solutions within a network project team
  • Demonstrable problem-solving skills
  • Ability to be analytical, research issues and resolutions
  • General application knowledge of MS Office Suite, emulation programs, wireshark and VPN client technologies.
  • English, Spoken and Written

Deliverables

  • On-site technical assistance
  • Hardware installations
  • Interface card removal and installation
  • Inventory of equipment, recording of digital pictures and serial numbers
  • Power cycling a router, server, switch, and soft-booting a server
  • Moving equipment within space and cabinets
  • Ladder racking, pre-wiring of patch panels and equipment
  • Assembling, installing and maintaining cabling
  • Verifying cable integrity on installed media
  • Providing visual verifications
  • Installing, replacing or removing equipment, such as a router, switch card, disk drive, memory, etc.
  • Verifying demarcation points
  • Assisting in uncrating equipment from boxes
  • Extending patch cables from the patch panel to equipment
  • Installtion and configuration of VMware ESXi
  • Configure remote management on server equipment (DRAC, iLO, etc.)
Interested? We’d love to talk!
Apply Now
Head of Sales
United States

Looking for an opportunity to lead a diverse team of sales professionals in a top-level position that offers competitive pay and benefits in a fun and goal-oriented environment?

Join our team today and experience first-hand how good it feels to work for a growing company that emphasizes interdepartmental cooperation and unity. As a highly appreciated sales executive, you will have the opportunity to advance your sales career to the next level with a stable company that is currently experiencing unprecedented success. We are open to new ways of thinking, so bring your skills and innovative ideas to the table, and help us create an environment that will continue to attract the most talented professionals in the sales industry.

Job Responsibilities

  • Cooperate with the sales team to develop and execute a business plan designed to increase revenue and attract new prospects.
  • Ensure that your team meets weekly, monthly, quarterly and annual sales goals by offering attractive commissions and rewards.
  • Understand the benefits of the products and services offered by our company, and fluently articulate those benefits to customers.
  • Maintain a high client retention rate through proper training, emphasizing quality customer service, client visits and cold calling techniques.
  • Track daily sales using company-provided software, and prepare and present sales reports at weekly meetings.
  • Identify any weaknesses or additional training needed by the sales team, and implement training programs as needed to improve performance.
  • Utilize professional networks to improve relationships with current customers and reach out to new prospects.
  • Review industry-specific pricing and commission structures to ensure that our prices and commissions remain competitive. Come up with pricing modifications as needed and present them for review during management meetings.

Job Skills & Qualifications

Required

  • Three or more years of sales experience
  • At least five years of management experience
  • Proficiency in current selling and retention techniques
  • Excellent verbal and written communication skills
  • Ability to create and implement robust sales goals

Preferred

  • Bachelor's or master's degree in relevant field

Interested? We’d love to talk!
Apply Now
Head of Marketing
San Francisco, CA

Do you have a passion for pontificating on web design standards and methods — and a need to back up your ponderings with data? Do you believe content marketing is, at bottom, all about education — but that most content marketing doesn’t get that?

If so, this job post’s for you.

Here at CTRL+V, we’re on a mission to open up the web to many more creators, and we’re looking for a strong writer with a real passion for helping others understand responsive web design, its processes, and goals. This role requires a certain amount of technical knowledge — let’s say, “enough to be dangerous” — as well as a deep understanding of user experience principles, so you’ll need to be equally at home writing tutorials as opinion pieces.

Big bonus points go to people familiar enough with design tools (like Sketch, Photoshop, and CTRL+V) to craft custom graphics to complement their writing.

If you:

  • View content as a crucial element of any digital experience 
  • Think of blogging as an educational discipline
  • Have experience working with web or product design teams
  • Have working knowledge of design tools
  • Have a background in blogging, content strategy, copywriting, or design
Interested? We’d love to talk!
Apply Now