Overview:

CTRL+V worked with a large multinational company in the restaurant industry to project manage, stage, configure, deploy, and provide end-user support for a Bluetooth enabled POS system with back-office infrastructure.This project was performed at 300 global locations over an 8 month period.

Plan and Execution

Our project management team worked with the client's IT team to understand the infrastructure requirements including access points, custom Bluetooth enabled appliances, thin clients, routers, and switches. Upon confirming the intended end-user count and settings requirements, CTRL+V worked with the procurement team to source new and refurbished equipment within the client's budget.

We then proceeded to kit the equipment together at a regional staging facility, preloading the configuration from an agreed-upon image.

A site survey was performed at each restaurant location in order to determine the placement of cabling, conduits and management trays. 

Our engineers retrieved the kit from the regional staging facilities and, at an agreed upon maintenance window after hours, followed the technical action plan including running structured cables, mounting equipment, and connecting patch cables. CTRL+V then worked with the remote system administrator team to power-on and validate that the equipment was accessible over their network.

Our technical team was available within an agreed upon SLA for Day 1 end-user support.