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Case Study


CTRL+V worked with an up-and-coming building design company to relocate the entirety of their IT environment including 50 user stations, phone system, printers, and server equipment.

Creating a Game Plan

Review origin and destination floor plans - The new space allowed for better organization of departments, so users who were previously seated together were dispersed throughout the new office. Therefore, clear and detailed documentation was needed to ensure each station was relocated to the correct cubicle.

Audit – An initial audit was done to determine what peripheral devices were included with each workstation and the preferred orientation of each user to ensure a smooth and seamless transition for employees. A server audit of both locations was also performed to determine what equipment would remain in production or be decommissioned from the environment.

Weekly Conference Calls – Weekly calls with the CTRL+V project management team were scheduled to keep all parties up to date on the progress of facility readiness, scheduling, device procurement, issues, and changes.

Risk Assessment – All possible risks were assessed and assigned multiple ratings based on likeness, level of impact, and cost. A risk response plan covering all contingencies and mitigation strategies was presented to the client.

Stage 1 - Decommission

The relocation was scheduled over a Friday afternoon and through the weekend. Systems were powered down in the early afternoon by the client in order of lowest priority, allowing higher-ups to continue working as long as possible. Each desktop, monitor, and all included peripherals were validated against the inventory list in case of any undocumented changes. Equipment was then labeled with non-residue labels and packed according to CTRL+V’s packing standards.

Server equipment was confirmed offline alongside the client remote system administrators. CTRL+V documented and removed patch cable connections and un-racked the equipment before bringing it to the staging area. The server equipment was boxed and palletized according to CTRL+V and customer agreed upon packing standards.

Stage 2 – Recommission

Efficiency was realized through the planning process, so CTRL+V was able to mount monitors, PC mounts, surge protectors, and cable prior to the weekend maintenance window.

Server equipment was prioritized for reinstallation by an engineering team focused on an RTO/RTP goal agreed upon during planning. After the physical equipment was mounted and patched, CTRL+V engineers worked with the remote system administrators to configure ports and IP addresses. Onsite troubleshooting was performed when required to complete validation of the network remotely.

Upon equipment arrival, the IT equipment was cleaned with compressed air and anti-static cloths. Each users workstation was then validated against the inventory list to ensure no equipment was missing. The CTRL+V team proceeded to follow the technical action plan and set up the workstations according to the employee’s preferred layout. Power, monitor, data, and voice cables were all connected, and each station was powered-up and tested for connectivity and speed. Any issues were troubleshot by our on-site Technical Support team.

Stage 3 – Day 1 Support

By Monday morning the new office was completely operational and employees were able to seamlessly continue operations where they had left off before the weekend. Our onsite Technical Support team was on standby with established call procedures in case of any issues with faulty cables, unresponsive equipment, or last-minute cubicle changes.

IT Relocations

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