Deploying IT equipment such as servers, networking devices, and back office equipment is a commitment on behalf of the business to support its end-users and customers with better and newer technology. This type of project will require a good understanding from an early point in time from business justification through project execution. Whether you are upgrading 20 users in a single location or multiple data centers around the globe, we are here to help you navigate your next IT deployment and mitigate the complexities which accompany such an undertaking.
Budget and Goals
Successfully deploying a new IT solution requires input and processes from parties such as management, IT, procurement, and end-users to determine business justifications, budget, schedule, and goals looking to be accomplished during the course of this project.
Project Management
Any deployment will require consistent, relevant, and accurate communication throughout the life of the project. A single point of contact managing aspects of the deployment experienced in the technology and business goals is recommended.
Procurement
Working with the project manager and management teams, the procurement team will work with vendors to source the hardware, software, and licensing designed solution.
Staging & Kitting
Work in a centralized/regional location per deployment area to build devices from the SKU level into a ready for power on device with preloaded configurations. Kitting will allow an entire office to ship install ready, minimizing during a maintenance window.
Onsite Installation
Following the agreed upon technical and communication plans, the onsite technical team will perform the deliverables noted in technical work packages. After the physical installation and patching are performed the technical team will proceed to power-on, configure, and validate the equipment alongside your system administrators.
Upon completion of the validation all documentation should be updated to reflect the placement, license assignment, and warranty support for the installed devices.
Help Desk Services
Day 1 support for end users requires engineers available either onsite or remotely SLA based to ensure that operations continue with minimal to no interruption to production.
Warranty Management
Database management of entitled serial numbers by support vendor. Can also be supported by Help Desk services whom will act as a single point of contact for supported equipment regardless of support vendor.
Check out our IT Deployment Best Practice Guide
Examples of applications where professional deployment services were needed:
Retail/Hospitality
A multinational hospitality company wanted to deploy a Bluetooth-enabled POS system with back office infrastructure across 300 restaurants around the globe. After gathering the infrastructure requirements – as well as user count and settings requirements – new and refurbished equipment was sourced and kitted at a regional site. Surveys were performed at each restaurant location in order to determine cabling, conduits and management trays placement. During a limited maintenance window, the equipment was deployed successfully following the technical action plan, including running structured cables, mounting equipment, and connecting patch cables -- with an agreed upon SLA for Day 1 end-user support.
